Welcome to Splice AI. By accessing or using our service, you agree to be bound by these Terms of Service. Please read them carefully before using our platform.
1. Service Availability & Limitations
While we strive for reliability, the service is provided "AS IS" and "AS AVAILABLE." You acknowledge that:
- The service may experience instability, temporary outages, or unexpected behavior.
- Features and integrations may be added, modified, or removed without prior notice.
- We strongly recommend double-checking critical automated actions (like sending important emails or merging code) before final execution.
2. User Responsibilities
You are responsible for your account's security and all activity that occurs under it. You agree to provide accurate and complete setup information and to keep your integration credentials up to date. You are responsible for any actions the AI takes on your behalf using the third-party integrations you authorize.
By connecting third-party services (Google Workspace — Gmail and Google Calendar, WhatsApp Business via Meta, and Slack), you confirm that you have the right to grant Splice AI access to those accounts and that your use complies with each provider's terms of service.
3. Data Use Agreement
Trust is foundational to Splice AI. Our commitment regarding your data is simple and absolute:
- No Model Training: We do NOT use your user content, emails, codebase, calendar data, social posts, or command history to train, retrain, or fine-tune our AI models or any third-party models.
- Secure Token Handling: Your OAuth tokens are encrypted at rest and are never exposed to third-party LLM providers. Only the specific context needed to fulfil a request is transmitted.
- Google API Limited Use: Splice AI's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
4. Third-Party Platform Compliance
When you connect a third-party platform, Splice AI acts strictly as an authorised API client on your behalf. You remain responsible for ensuring your use of each connected platform complies with that platform's terms:
- Google (Gmail & Calendar): Use of Gmail and Google Calendar via Splice AI must comply with Google's Terms of Service, the Gmail Programme Policies, the Google Calendar API Terms of Service, and the Google API Services User Data Policy (including the Limited Use requirements). You may not use the Gmail integration to send spam, unsolicited bulk email, or content that violates Google's Acceptable Use Policy. You are responsible for honouring unsubscribe requests and CAN-SPAM / GDPR / DPDP Act obligations for outbound email sent through your Agent, and for the accuracy of meetings your Agent books on your connected Google Calendar.
- WhatsApp Business (Meta): Splice AI integrates with WhatsApp via the WhatsApp Business Cloud API provided by Meta. You must maintain a valid WhatsApp Business Account and a verified Meta Business Portfolio associated with it. Your use of Splice AI must comply with the WhatsApp Business Solution Terms, the WhatsApp Business Messaging Policy, and the Meta Platform Terms. You may not use Splice AI to send unsolicited bulk messages, spam, or any content that violates WhatsApp's Commerce Policy. You are responsible for obtaining proper opt-in consent from recipients before initiating conversations through the Agent.
- Slack (optional): When you enable Slack escalation alerts, Splice AI posts notifications only to the channel you authorise. Use of the Slack integration must comply with Slack's API Terms of Service.
5. Acceptable Use Policy
To ensure a safe and reliable environment for everyone, you agree NOT to use Splice AI to:
- Spam or Harass: Automate the sending of unsolicited messages, phishing attempts, or coordinated harassment campaigns across your connected platforms.
- Scrape Data: Programmatically extract data from connected services in violation of their respective Terms of Service.
- Reverse Engineer: Attempt to decompile, reverse engineer, or extract the source code or underlying prompting architecture of the Splice AI engine.
- Perform Malicious Acts: Utilise the service to distribute malware, bypass security controls, or launch denial-of-service attacks.
6. Limitation of Liability
To the maximum extent permitted by law, Splice AI, its founders, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenues, data, or goodwill arising from: (a) your access to or use of the service; (b) the autonomous actions taken by the AI agent on your integrated platforms; (c) any unauthorized access to our servers or encrypted tokens; or (d) any bugs, downtime, or systemic failures of the service.
7. Termination
We reserve the right to suspend or terminate your access to Splice AI at our sole discretion, at any time, for any reason, with or without notice. Reasons for termination may include, but are not limited to, a breach of these Terms, non-payment of fees (if applicable), or prolonged inactivity. Upon termination, your right to use the Service will immediately cease, and your data will be queued for deletion in accordance with our Privacy Policy.
8. Contact Us
If you have any questions, legal inquiries, or need to report a violation of these terms, please contact our legal team: