AI agents for customer conversations
Splice handles customer conversations across calls, messaging and email, using your business knowledge. You set the rules. Your team can step in anytime.
Give your agent the facts, tone and boundaries. Let it handle routine questions and bring your team in when needed.
Meet your new teammate A closer look, just belowConfident answers send themselves. Anything uncertain waits for your team’s approval. You set the rules; your agent handles the everyday.
Yes, onboarding is included. We’ll help your team get set up and ready to go.
Your website, pricing, policies, and FAQs become your agent’s source of truth. Every answer starts with what you’ve taught it.
Reach your audience with email, WhatsApp and voice campaigns. Keep follow-ups and team handoffs connected to the conversation.
Give your agent a few sample replies and a tone to follow. It picks up your customer’s language and keeps the conversation feeling natural.
Reach out with a reason. Run voice, WhatsApp and email campaigns that turn a contact list into conversations your team can move forward.
Import a call list, choose your agent and decide when calls should happen.
Your voice agent uses your business knowledge to answer and ask relevant questions.
Review transcripts and outcomes. Redial unanswered calls or give your team the next action.
Hi Priya, I’m the AI assistant calling about your enquiry. Is now a good time?
Yes, I’d like to know if this works for our team.
Call context, transcript and outcome in one place.
Connect a supported carrier and number, then set your calling hours.
Choose an approved template for a reminder, update or reactivation campaign.
Personalise template fields and schedule your audience.
See available delivery and read receipts. Handle replies with your agent and team in the inbox.
Hi Priya, your service is due this month. Reply here and we’ll help you find a slot.
Yes please. Do you have a slot this Friday?
A useful reminder becomes a conversation your team can act on.
Requires WhatsApp Business, an approved template and opted-in contacts.
Import contacts, use their details to personalise your message, and set a schedule.
Build a sequence with time between messages.
Replies stop further sequence nudges. Continue the conversation from your inbox.
Hi Priya, still considering the team plan? Happy to walk you through it.
Thanks for checking in. Could we talk on Thursday?
The conversation continues. The scheduled nudges stop.
Connect a sending account to launch your sequence.
Put your business knowledge to work across calls, WhatsApp, Instagram, email and your website, with your team in control.
Answer enquiries, qualify interest and follow up by phone. Your agent uses your business knowledge to have a useful conversation, then gives your team the context to take it forward.
No model training needed.Your docs, your website, your instructions.
Inbound calls · outbound campaignsAnswer questions, share updates and follow up on WhatsApp. Set when your agent can reply automatically and when your team should review the draft.
Drafts + auto-send by confidenceHelp people while your business has their attention. Answer DMs and story replies using your product information, and bring your team in when a conversation needs a personal touch.
DMs · confidence gatedGive every enquiry a thoughtful answer from your business knowledge. Reply through your connected account and keep your team in control of what gets sent.
Sent by Agent · 94% confident
Sam · YourStudioREPLIED IN THREADHi Jordan, yes. We’ll help your team add its business knowledge and connect the first channel. Which channel would you like to start with?
Answer the questions between browsing and buying. Add a chat widget that knows your products, captures interest and passes useful context to your team.
Knowledge-backed repliesInterest doesn’t wait for office hours. Answer while the question is still on their mind, and give the conversation somewhere to go.
Meet your AI teammateOf course. Tell me a little about your team, and I’ll help you find the right fit.
Guided by your knowledgeAn illustrative after-hours conversation. Reply times vary by channel and request.
Keep the conversation going after your team has called it a day.
Answers come from your business knowledge, with your team’s tone of voice.
Confident replies go out. Anything uncertain waits for your team to review.
From an answered question to a meeting, a follow-up or a team handoff. Keep the work moving in the same workspace.
Explore Pulse workflowsA helpful reminder. A check on the order. A call when they still need help. Build the follow-up around what your customer does next.
“Hi Priya, I’m the AI assistant from the store. Did you need any help with the shirt in your cart?”
“I wasn’t sure which size to choose.”
“I can help with that. Let’s check the size guide together.”
Hi Priya, your linen shirt is still in your cart. Need a hand before you check out?
Your checkout linkThanks for the reminder. Just placed my order!
Read messages, review AI drafts and take over when a customer needs a person. Keep the history close at hand.
Shared inbox · Draft approval · Human takeoverLet your agent check availability and arrange a meeting through your connected calendar, using your booking rules.
Calendar connection · Availability · Meeting bookingCreate tasks, assign the work and keep notes with the conversation. A handoff should come with context.
Tasks · Assignments · Conversation notesSet up teams, route conversations and decide who can view, edit or send. Give each person the access they need.
Routing · Teams · Roles and permissionsAdd your docs and website. Give it instructions.
Test your agent and connect the channels you use.
Confident replies can go straight to your customers. Everything that needs a second look stays with your team.
An interactive example. Moving this line doesn’t change your workspace settings.
“Yes, onboarding covers your whole team. We’ll help you connect your first channel.”
Ready to send“You can add your FAQs, policies, and product details to your agent’s knowledge.”
Draft for your team“Let me confirm the right plan for your team before I share a quote.”
Draft for your team“I’ll ask our team to check the agreement and come back to you.”
Draft for your teamBring conversation performance, campaign activity and usage costs into view. Understand where your agent helps and where your team should step in.
See reply times, unanswered conversations and AI activity. Review agent feedback and open the conversations behind the findings.
Review email engagement, WhatsApp delivery and read receipts, and voice call outcomes. See what happened and decide what to do next.
Review usage and spend in Billing. Add your team’s handling time and cost to estimate the capacity automated replies could free up.
Add your docs, website and instructions. Connect your channels and bring enquiries, campaigns and follow-ups into one workspace.
No model training. Your knowledge. Your rules.Of course. Tell me a little about your team, and we’ll take it from there.
A warm welcomeSplice is an AI agent platform for customer conversations. It answers questions, follows up and runs campaigns across calls, WhatsApp, Instagram, email and website chat, using your business knowledge. You set the rules, review conversations and bring your team in when needed.
WhatsApp, Instagram DMs, email, website chat and phone. Connect the channels you use and give your agent the business knowledge to answer. For outreach, Splice supports email sequences, WhatsApp template campaigns and outbound voice campaigns.
Both. Use it to answer customer questions, respond to new enquiries, re-engage contacts and arrange meetings through a connected calendar. Your shared inbox, AI agent and team work together, so a conversation can move from a question to a next step.
Yes. Configure follow-ups or run email, WhatsApp and voice campaigns. For journeys with multiple steps, Pulse connects messages, waits, conditions and team actions. Campaign Studio helps prepare campaigns in chat. Pulse and Campaign Studio must be enabled for your workspace; contact us to discuss your setup.
Yes. Use it for incoming customer calls and outbound campaigns. Connect your phone provider and number, give the agent your business knowledge and instructions, and set the goal and calling hours for outreach. You can review available transcripts and call outcomes afterward.
Your agent can respond to customer messages in multiple languages using your business knowledge and instructions. For calls, choose a supported voice and language configuration. Test the languages your customers use before going live.
You set a tone, hard rules, and a few sample Q&A replies, then add docs and a website crawl to the knowledge base. Replies are grounded in that material plus your examples, not a bulk import of WhatsApp or email zip files.
Set your agent’s instructions, choose where Autopilot is enabled and review drafts that need approval. Your team can take over a conversation, assign work and manage access through roles and permissions.
It searches your knowledge base first. If confidence is low, or the topic looks sensitive (refunds, legal, complaints), it holds a draft and flags you instead of inventing details.
Splice handles customer conversations, outreach, tasks and team handoffs. Keep your CRM for the sales records and processes you already rely on. Splice does not currently include a live pipeline board or native HubSpot sync.
No. Upload your knowledge documents, add your website URL and give your agent instructions in plain language. Splice uses that content to guide its answers. Test the answers and connect the channels you use. Phone calls also require a supported voice provider and number. Document processing and channel setup time depend on your content and provider.