Splice is invite-only. An admin sends you a link, you verify with a one-time code, and you land in the workspace with your role already assigned. No credit card, no setup wizard to fight through.
| If you see | What happened |
|---|---|
| This invite has already been used | Someone accepted it. Ask your admin to re-send. |
| This invite has expired / has been revoked | Invites are time-limited and can be withdrawn. Ask for a fresh link. |
| This invite is for a different email address | You're signed in as someone else. Sign out, then reopen the link. |
| You already belong to another workspace | One account, one workspace - see below. Leave the current one first, or use a different email. |
What is a workspace?
One account belongs to exactly one workspace
Once your account exists, any of these work on future visits:
| Method | How it works |
|---|---|
| One click, no password. Use the Google account on your work email address. | |
| Email + one-time code | Splice emails a 6-digit code. Entering it signs you in. Nothing to remember. |
| Email + password | Only if you've set a password. Your email must be verified first, otherwise sign in is refused with Please verify your email before signing in. |
Starting fresh rather than joining a team? Email support@spliceai.co and we'll provision one. You'll get an admin invite. Accepting it activates the workspace and makes you its owner. Until an admin invite is accepted, a new workspace sits in a pending state and can't be used.
The left rail has seven destinations. Which ones you can see depends on your role - Members, Roles, Routing and Campaigns are permission-gated, so an ordinary member may see fewer than an admin.
| Section | What's inside |
|---|---|
| Dashboard | Today's activity, agent status, and what needs your attention. |
| Inbox | Every conversation across every channel: drafts to approve, live threads, escalations. |
| Agent | Agents, Playground, Voice, Integrations, Chat Widget, Help Center - everything about how the agent behaves. |
| Outreach | Email campaigns, WhatsApp campaigns, and outbound phone calls. |
| Workspace | Tasks, Routing, Members, Teams and Roles. |
| Billing | Credit balance, usage breakdown, and phone numbers. |
| Settings | Your profile, timezone, notifications and integrations. |
The top bar has global search - it finds leads, conversations and tasks by name from anywhere. On a phone, the same destinations appear as a bottom tab bar. The inbox is fully usable on mobile and Splice can be installed as a home-screen app with push notifications.
Four things, in this order, take you from empty workspace to answered customers:
Nothing sends by itself until you say so