Splice is credit-based: you hold a balance, and work debits it as it happens. There's no per-message quota to track and no surprise overage - when the balance runs down, the agent stops rather than billing you for more.
| Work | How it's priced |
|---|---|
| AI replies and drafts | By tokens used, so a one-line answer costs a fraction of a long one. This is the bulk of normal usage. |
| Voice calls | Per minute, combining the carrier and the voice engine you chose. A more lifelike voice costs more per minute than the standard one. |
| WhatsApp voice notes | Per minute of audio transcribed. |
| Knowledge ingestion | By text length, not by file count. Re-crawls only pay for what actually changed. |
| Campaign sends | A small flat charge per message sent. Failed sends aren't charged. |
| Custom voice previews | A flat charge per generated clip. |
Exact rates live in the app
Buy credits on the Billing page opens a Razorpay checkout. Pick a preset - ₹2,500, ₹5,000 or ₹10,000 - or enter your own amount between ₹100 and ₹200,000.
10% bonus creditsLimited time
Every top-up, grant, refund and adjustment is recorded as a transaction you can look back through.
A warning fires when the balance falls to your alert threshold, ₹250 by default, and again when it empties. Each level alerts once per cycle and resets on top-up, so you get a useful warning rather than a daily nag.
At zero, the agent stops replying
The things that break most visibly are the ones customers see: a live chat that stops answering and a phone number that no longer holds a conversation. If you run auto-send on a customer-facing channel, keep a buffer.
The Phone numbers tab lists numbers attached to the workspace, their carrier and their monthly cost where Splice provisions them. Numbers you bring from your own Twilio, Plivo or Exotel account are billed by that carrier directly, not through Splice.
Splice is invite-only and sold with a person rather than a checkout page - plans are scoped around your channels and volume during onboarding. Email support@spliceai.co to get a workspace provisioned or to change a plan.