You can ask us to delete the data Splice AI holds about you at any time, and we will. This page explains how to make that request, exactly what gets deleted, and how you will know it is done.
How to request deletion
There are two ways, and both reach the same place.
- From inside the product. Go to Settings, then Delete account. This files the request immediately and we email you an acknowledgement straight away.
- By email. Write to support@spliceai.co from the address your account is registered under, so we can confirm the request is really from you.
We will email you a confirmation once your data has actually been deleted. That message is sent to your registered address when the deletion is complete, not when the request is received, so you get a definite answer rather than an acknowledgement and silence. If you have not heard from us within 30 days, reply to your original request and we will chase it.
Removing a connected account
If you only want to disconnect one channel rather than delete your whole account, you do not need to contact us at all.
- From Splice AI: Dashboard, then Channels, then Disconnect on the channel you want to remove.
- From Instagram: Settings, then Website permissions, then Apps and websites, then remove Splice AI. Meta notifies us automatically and we delete the stored access token and the link to your workspace as soon as that notification arrives.
- From WhatsApp: remove Splice AI from your WhatsApp Business Account in Meta Business Manager. We are notified and we drop the connection.
Disconnecting a channel removes our access and its credentials. It does not delete your Splice AI account or the conversation history in your workspace. If you want all of it gone, use the account deletion route above.
What we delete
- Access tokens and credentials for every connected channel
- Messages, conversations, and contact records tied to your workspace
- Uploaded knowledge sources and the embeddings generated from them
- Your user profile, workspace membership, and team invitations
Deletion is permanent. We do not keep a recoverable copy, so there is no way for us to restore an account after the fact.
What we keep, and why
We retain billing and tax records where the law requires us to keep them. Those are held for the statutory period only, are not used for any other purpose, and are not linked back into the product. Nothing else survives the deletion.
How long it takes
Channel disconnections take effect immediately. Full account deletions are actioned within 30 days of the request, and usually much sooner. You get the confirmation email described above once it is done.
Splice AI is operated from Bengaluru, Karnataka 560083, India. For anything about this process, including questions about a request already in flight, write to support@spliceai.co.