Mobile appDocumentation

They left the cart.
Keep the conversation open.

A checkout left unfinished can be a question left unanswered. Use WhatsApp reminders and a helpful voice follow-up to bring customers back, then verify the order in your store.

Plan your recovery flowSee how it works
  • Personal checkout links
  • WhatsApp and voice follow-ups
  • Verified purchase outcomes
A checkout left openIllustrative example
Priya’s linen shirt

Size M · Checkout unfinished

Your store

Hi Priya, need a hand before you check out?

The question behind the cart

“I wasn’t sure which size to choose.”

A conversation can help.

Let your voice agent walk through the size guide.

Count recovery after the store verifies the order
The work between conversations

A reminder helps. An answer can help more.

Someone gets distracted. Someone needs sizing advice. Someone has already ordered. The same repeated reminder won’t suit every cart.

Use Pulse to adapt the next step to the response. Share the checkout link, check the order and offer help when the customer still needs it.

Pulse · Cart recovery

They left something behind.
Start a conversation.

A helpful reminder. A check on the order. A call when they still need help. Build the follow-up around what your customer does next.

One cart. Two possible journeys.
Cart left behindCustomer and checkout details added
Wait 2 hours
A thoughtful WhatsApp reminderSend their checkout link. Offer to help.
They reply
Check the orderLook up the purchase in your store
Purchase verified
Order confirmedMark the cart recovered
No reply yet
Offer checkout helpAfter the 24-hour follow-up window
No reply · wait 6 hours
Let your voice agent callAnswer questions. Help them finish.
Priya’s cartLinen shirt · Size M
Example
The follow-up becomes a conversation
Splice voice agent

“Hi Priya, I’m the AI assistant from the store. Did you need any help with the shirt in your cart?”

Priya

“I wasn’t sure which size to choose.”

Splice voice agent

“I can help with that. Let’s check the size guide together.”

A question answered. A next step opened.Review the call outcome. Count a recovery only after the order is verified.

Illustrative journey. Requires Pulse, a cart data source, order-status connection and configured messaging and voice channels.

Plan your recovery flow
01 / Make it easy to return

Start with a thoughtful reminder.

Bring in the abandoned cart and its checkout URL. The cart preset waits two hours after enrollment before the first WhatsApp reminder.

  • Include the customer’s name and their checkout link.
  • Configure WhatsApp templates and messaging rules for the audience.
  • Give the customer an easy way to ask for help.
02 / Answer the question

When a message isn’t enough, talk.

If the customer remains quiet, the example flow offers checkout help after its follow-up window. With no reply, it waits again before a recovery call.

  • Give the voice agent your product knowledge and a clear goal.
  • Use the call to answer questions and help with checkout.
  • Review the call outcome before deciding what happens next.
03 / Count the right outcome

An order counts when the store confirms it.

On the preset’s order-check branches, look up the purchase in your store. Mark a cart recovered only when the returned order field verifies it.

  • Connect the required cart and order-status lookups.
  • Keep replies and positive call intent separate from purchases.
  • Inspect the workflow history to understand the result.
Before you launch

Make it work
for your business.

Connect the systems, check the details and try the journey with sample data.

  1. 01

    Bring your cart data

    Provide a cart ID, usable customer details and a checkout URL. Configure the source and enrollment rules for your store.

  2. 02

    Connect messaging and voice

    Set up WhatsApp Business, the required templates and a supported voice carrier and number. Use an audience you can contact.

  3. 03

    Connect order verification

    Configure both status lookups required by the cart preset. Test the reply, no-reply and verified-order paths with sample data.

A few practical details

Questions,
answered.

Is this a one-click Shopify integration?

This example uses the Pulse cart-recovery preset with a configured cart source and order-status APIs. It does not assume a native Shopify connector. The setup depends on your store’s available data and APIs.

Can I change the timing and messages?

Yes. The preset is a starting point. Adapt the waits, follow-up window, messages and voice goal to your process, while respecting the channel’s messaging and calling requirements.

Does every abandoned cart get a phone call?

No. The example follows different paths. A verified order ends its branch. The call is on the no-reply path after checkout help and another wait; failed or unreachable contacts have separate outcomes.

Will the workflow stop as soon as someone purchases?

The preset verifies purchases at its configured order-check steps; it does not continuously watch your store. If you need additional checks or purchase-event handling, that must be part of the workflow you configure.

What counts as recovered?

A purchase confirmed through the configured order-status field. A message reply, a read receipt or positive intent on a call is tracked separately and does not by itself count as a recovered cart.

Put it to work

Give the unfinished checkout a useful next step.

Bring your process and the questions your customers ask. We’ll help you find the right starting point.

Plan your recovery flowExplore pricing