Splice AI is a subscription-based software-as-a-service (SaaS) product. This policy explains how subscriptions, cancellations, and refunds work for purchases made through our website (via Razorpay or any other payment gateway we may use).

1. Free Trial

Every paid plan begins with a free trial period (as stated on the pricing page). You will not be billed until the trial ends. You can cancel at any time during the trial from your account settings and no charge will be made.

2. Cancellation

You can cancel your subscription at any time from Dashboard → Settings → Billing or by emailing support@spliceai.co.
On cancellation, your plan will remain active until the end of the current billing cycle. No further renewals will be charged after that.
After the billing cycle ends, your account will be downgraded to the free tier (or deactivated if no free tier exists for your plan).

3. Refunds

Because Splice AI is a digital subscription service consumed immediately upon activation, fees are generally non-refundable once a billing cycle has started. However, we will issue a full or pro-rata refund in the following cases:

Accidental / duplicate charge: 100% refund, processed within 5–7 business days of verification.
Service unavailability: If a sustained outage or defect on our side prevents you from using the service for more than 72 consecutive hours in a billing cycle, we will issue a pro-rata refund for the affected days on request.
First paid cycle, good-faith request: If you are unhappy with the product in your first paid billing cycle, email us within 7 days of the charge at support@spliceai.co and we will review a refund on a case-by-case basis.

Refunds are processed back to the original payment method via Razorpay. Bank settlement times are outside our control and typically take 5–10 business days to reflect.

4. What Is Not Refundable

Partially-used billing cycles (except pro-rata cases described above).
Usage-based overage charges (e.g. extra message credits) that have already been consumed.
Accounts terminated by us for breach of our Terms of Service (e.g. abuse, spam, fraud).

5. How to Request a Refund

Email support@spliceai.co from the email address on your Splice AI account with:

Your account email
Razorpay payment ID / order ID (from the receipt email)
Reason for the refund

We respond to all refund requests within 2 business days.

6. Contact

For any billing, subscription, or refund question, reach us at support@spliceai.co. Full business contact details are on our Contact page.